Job description

Do you love ensuring that customer relationships are extended, and that we maintain and increase our success?

Do you possess excellent relationship building skills and also analytical skills to propose improvements?

Please. Stop. Here. Now!
This is getting interesting!

The job is about reducing churn and increasing customer success.

Our sales consultants work every day to get the biggest B2B events (like Eurovision Songfestival, NASA, EventSummit) onboard. Our delivery department is making our clients are happy, while increasing their event ROI. From the role of Customer Success Manager, it’s your task to monitor churn and increase success.
You’ll collaborate with Sales, Delivery, the Product Team all while constantly engaging with our customers.

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Details

What are you core tasks?

  • You engage with the customer during and after the event to fully understand their customer experience & challenges.
  • You are extending the relationships with our clients by closing follow-up deals.
  • You provide internal advice on aspects of the product, pricing, & people.
  • You analyze how we align with the market and where we do not, based on analytical (quantitative & qualitative) data.
  • Churn & success are the key words you look at every day. How do we reduce churn & how do we increase success? You report on these statistics (directly to MT).
  • You will explore ways to increase the average customer value.

What will I do?

What do we offer?

  • Salary range €3000-€4500 gross depending on your experience
  • 26 holiday days based on a full-time contract
  • A great pension plan
  • Cuddles from our office dogs
  • A fun work environment in an organisation that strives for your Happiness
  • A Vrijmibo where we celebrate our successes and pop a lot of bottles

Why Let’s Get Digital?

Let’s Get Digital enhances the connections established between your attendees, amplifies exhibitors’ return on investment, and helps event organizers to save time.

All while giving you and your stakeholders a great experience.

Interested? Please contact Joël Timmerman from Mondialz via +31653239079 or email joeltimmerman@mondialz.com.

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